Privacy Policy

Last updated: 2 November 2026

Who we are

Jeewaka Auto Rental (Reg. No. WK 17930), No. 18/A/1, Midellawita, Ganemulla, Sri Lanka, is responsible for the personal information described here.

What we collect

Account details: your name, email address, phone number, address and password (stored only in encrypted, hashed form).

Identity and licence details: NIC or passport number, driving licence number and expiry date, and photos of your licence and NIC that you upload.

A selfie taken during sign-up, with a short liveness check, so we can confirm you are a real person and match you to your ID.

Booking and payment details: dates, vehicles, quotations, amounts and the bank transfer receipts you upload. We do not collect card details.

Messages you send through our contact form, chat assistant, phone or WhatsApp.

During a rental, records about the vehicle such as handover condition, mileage, accidents, fines and insurance claims.

Why we use it

To verify your identity and driving eligibility before handing over a vehicle.

To manage bookings, payments, deposits and rental agreements.

To handle accidents, insurance claims, traffic fines and, if needed, vehicle recovery or legal claims.

To answer your questions and keep you informed about your bookings.

To prevent fraud and meet our legal obligations.

Who we share it with

We never sell your information. We share it only when needed: with insurance companies for claims, with the police, courts or government authorities when legally required or when a vehicle is involved in an incident, and with trusted service providers (such as hosting and email) who process it on our behalf.

How long we keep it

We keep account, identity and rental records for as long as your account is active and for a reasonable period afterwards to deal with claims, disputes and legal or tax requirements. Contact messages are deleted when no longer needed.

Keeping it safe

Your documents and details are stored securely and are only accessible to staff who need them. No system is perfectly secure, so please keep your password private and tell us if you suspect misuse of your account.

Your choices

You can view and update your details in your account at any time. You can also ask us for a copy of your information, to correct it, or to delete it. We may need to keep some records where the law requires it or while a rental, payment or claim is still open.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Cookies

• Necessary: consent stores your cookie choice (12 months).
• Preferences (only if accepted): last_search remembers your last pickup location, dates and category; chat keeps your recent assistant conversation (30 days).
• Analytics (only if accepted): Google Analytics cookies to count visits, if enabled.

You can change your choice at any time with “Cookie settings” in the footer.

Contact

For privacy questions or requests, call 076 8077 749 or 075 7247 749, email nirmalvinod123@gmail.com, or write to No. 18/A/1, Midellawita, Ganemulla.